KNOWLEDGE TRANSFORMATIONSM Strategy
- Interview Management to identify skills and knowledge gaps among individuals and/or teams
- Conduct appropriate Individual or Team Assessments
- Develop a KNOWLEDGE TRANSFORMATIONSM Strategy
Instruction is available on the job consulting, classroom instruction, blended instruction with on-line course work or all on-line courses.
Coaching and Team Leadership Skills
- Registered Performance Coaching (RPC) Course
- Registered Performance Coaching Instructor (RPCI) Course
- Facilitator Training
- Essential Skills of Leadership
- Essential Skills of Communicating
- Coaching Job Skills
- Communicating Up
- Delegating
- Developing Performance Goals and Standards
- Effective Discipline
- Improving Work Habits
- Managing Complaints
- Providing Performance Feedback
- Resolving Conflicts
- Supporting Change
- Hiring Winning Talent
- Retaining Winning Talent
- Delivering Customer Focused Service
- Dealing with Difficult Customer Situations
- Achieving Communication Excellence
- Professionalism in the Office
- Creating a Positive Customer Service Experience
- Diversity Awareness
- Customized Sessions
Learn why most traditional training does not work!
Our Process- Click here to learn how do we do it!
